The terms and conditions indicated below regulate access and use of the site www.continenture.com owned by Continenture S.L.
Identification of the parties
On the one hand, Continenture S.L. (hereinafter Continenture), with registered office at C / Isla de Cuba, 6 - Office 315. 35007, Las Palmas de Gran Canaria, Spain, Wholesale-Retail Travel Agency, with CIF B 76321678, registered in the Mercantile Registry of Las Palmas de Gran Canaria.
And, on the other hand, the natural person, hereinafter User, who accesses the page to obtain information and contract the services offered through the Website.
The User declares that he is of legal age (that is, over 18 years old) and has the legal capacity to acquire the services offered through the Website in accordance with these General Conditions, which he fully understands and understands. In the event of hiring by a minor, Continenture will not be liable under any circumstances and the minor, parents or guardians must bear the expenses that this may cause.
The use of the Website implies an agreement between the User and Continenture, by means of which the User expressly accepts full and unreserved adherence to each and every one of the General Conditions published by Continenture at the same time that the User accesses this portal, especially those established on the limitation of liability of both Continenture and any provider of tourism or travel services. Therefore, the User must carefully read the General Conditions on each of the occasions on which he intends to use the Website, since they have been subject to modifications since the last time he accessed.
Access and use of User passwords
When registering on our Website, the User will have a user name (his e-mail) and a password chosen by him and which will later be communicated to him by e-mail.
The User is responsible for safeguarding and treating the password confidentially, preventing unauthorized third parties from accessing them. The User agrees to be responsible for the financial consequences derived from any use of the Website that occurs through the use of the User's password provided by Continenture, as well as for the use of the User's passwords by third parties.
Likewise, the User declares that all the information provided by him to access the Website and during the use of the same, is true, complete and precise and undertakes to keep it updated in the successive uses that he may make of the services offered on the Website .
Information content and limitation of liability
The information contained in the Website is offered for the User's convenience. The preparation and updating of information on offers, products or services, prices, routes, circuits, characteristics and any other relevant data and information about the products and services offered through the website, corresponds to the respective Suppliers of products, services or organizers of the package tours, without Continenture being responsible for the maintenance, supervision or updating or having the possibility of verifying the veracity, updating, precision or completeness of said information.
Notwithstanding the provisions of the preceding paragraph, Continenture, in compliance with its quality standards and comprehensive user care, develops its best efforts in order to continually review the information published using its technology and qualified personnel; Despite this, such information is not exempt from exceptionally containing inaccuracies, misprints or any kind of material or arithmetic error generated inadvertently. Continenture does not guarantee the accuracy or reliability of the information or the content of the Website, and it cannot also be attributed any involvement in the responsibility that was attributable to the service providers for the erroneous data provided by them for the commercialization of the services by means of of the Website. In particular, Continenture will be empowered to refuse all responsibility in the event of typographical or numerical errors with respect to which it has operated with the due diligence and immediacy and in good faith both for its correction and to inform the User about it and reimburse any amounts. anticipated in your case; This exemption from liability will be especially applicable in the cases of acquisition of services in which a sale price is detected that is disproportionately misaligned with respect to the reasonable market value of the product and therefore notoriously erroneous for the perception of an average user.
Acquisition of products and services
Through the Website, the User has access to information on products and services of third parties related to tourism and travel and, in certain cases, may make reservations and purchases of some of these products from the corresponding suppliers or organizers of package tours of Continenture.
In particular, the sale to the User of package tours and other tourist products and services through the Website will be carried out by Continenture, a travel agency that has the necessary permits and licenses for the development of its activity.
The contracting of services will be carried out in accordance with (i) these general conditions, (ii) the specific general conditions established for each type of service (flights, hotels, flight + hotel, travel, car rental, as well as any other available at any time on the Website), (iii) the particular conditions that may be established for the specific services contracted, as well as (iii) the corresponding applicable regulations. Notwithstanding the foregoing, the contracting of Combined Trips will be subject specifically to the provisions of Book IV of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for Defense of Consumers and Users and other complementary laws, and to the specific conditions agreed with the User depending on the Wholesaler that organizes the package trip, with Continenture being the retail travel agency.
The making by the User of reservations or purchases of products or services of those providers or organizers of package tours that the User chooses, will therefore be subject to the specific terms and conditions that such providers (which is the case, for example, of airlines, hotels and vehicle rental services in the modalities of "Flight", "Hotels", "Flight + Hotel", and Cars, by way of example but not limited to) or package travel organizers (in the case of cruises and / or package tours) establish for each case, which will be displayed on the payment screen and that the User must explicitly accept to finalize their reservation or purchase.
The User agrees to accept and respect the terms and conditions of purchase that are established by any provider or organizer with whom he chooses to contract, including the payment of any accrued amounts and compliance with any rules and restrictions regarding the availability of rates, products. or services.
The providers of products or services and the organizers of package tours, each within the scope of their respective obligations, will be responsible to the User for compliance with the obligations derived from the regulations in force and the terms and conditions of sale of each one. of the products and services or package tours that are contracted, without Continenture assuming any obligation or responsibility with respect to those products or services that it does not provide directly.
All reservations made on our Website are recorded and therefore automatically filed in our system. Proof of this is the reservation confirmation page, where the reservation number or locator of the same is automatically indicated to the client as well as all the data of the same. In addition, the system automatically sends the client's email the information of their reservation along with their locator number and all the indications on how to pay and send their travel documentation. A contact telephone number is always indicated to answer any questions or queries.
The contract for the acquisition of services through the Website will be formalized in the Spanish language.
RIGHT OF WITHDRAWAL
It is the faculty that the user has to cancel a contract in certain cases without having to justify his decision or assume any penalty.
By virtue of article 103 section l) of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the Right of withdrawal from contracts that refer to the supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts foresee a date or a period specific execution.
Regarding the transport of people, according to article 93 k) of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception Article 98.2) does not apply to passenger transport service contracts. Therefore, the right of withdrawal does not apply to reservations of transport services for people. In this way, in the event that the USER expresses his willingness to cancel the contracted tickets, the cancellation conditions of the company in question will apply.
With regard to package tours, article 160 of the same legal text provides that the USER may at any time cancel the services requested or contracted, having the right to a refund of the amounts paid, but must compensate the organizer or to the retailer in the following amounts, unless such resolution takes place due to force majeure:
• It will pay the management expenses, the cancellation fees, if any, and a penalty consisting of 5 percent of the total amount of the trip, if the cancellation occurs more than ten and less than fifteen days before the date of the start of the trip; 15 percent between days three and ten, and 25 percent within the forty-eight hours prior to departure.
If they do not show up at the exit, the consumer and user are obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
• In the event that the combined trip is subject to special economic contracting conditions, such as chartering of airplanes, ships or special rates, the cancellation costs will be established in accordance with the conditions agreed between the parties.
Form of Payment
The User agrees to pay for the services or products contracted by using any of the following means of payment that will be detailed on the payment page:
• Debit cards (Visa Electron and Maestro) or Credit (Visa, Master Card or American Express), both in payments via the web and at Continenture offices.
• Payment in cash, at any of the Continenture offices.
• Payment by transfer within 24 hours of requesting the services to the number provided to the User by Continenture.
The purchase of any product will only be effective when Continenture charges the total amount of the trip in a valid way on the credit card provided by the User, or the amount of said purchase is received in cash or proof of the transfer. , and until that moment it may be canceled by Continenture without the user having the right to any claim.
The fact of requesting a reservation implies the commitment on the part of the client to authorize the charge on the credit card provided. In the event that it is not possible to charge the credit card (charge rejected), the User accepts that Continenture will not issue the reservation made.
The prices indicated on the Website include airport taxes, except when otherwise indicated. They do not include visa expenses, nor taxes for leaving a territory, which must be paid directly at the destination. Variations in the applicable rate due to delay in payment of the reservation in the amounts of airport taxes, from the moment of the reservation to the moment of issuance of the ticket, will be passed on to the customer.
Once the payment of the trip has been made, Continenture will deliver the travel documentation to the client by sending it directly to their email address in the case of electronic presentation documents or vouchers, by sending it by courier to the address or delivery address specified by the client or by delivering it at the Continenture office chosen by the client during the hiring process.
After the formalization of the reservation, the User must review the content of the same in order to identify possible material errors in the introduction of data; To process its correction, call the telephone number of our reservation center that corresponds to the list or send an e-mail to email@example.com providing the identification data of the reservation.
For more information you can consult our política de privacidad.
Travel Newsletters and Advertising
The communications and their attachments are intended for the person to whom it is addressed, so if you receive it by mistake, you must notify the sender and remove it from your system, not being able to use it, totally or partially, for any purpose. Its content may contain confidential or legally protected information and only expresses the opinion of the sender. The use of electronic mail via the Internet does not guarantee the confidentiality of the messages or their correct reception. In the event that the recipient does not consent to the use of e-mail, he must inform us immediately. Through registration and express acceptance by the client to receive our Travel Newsletter, the User also accepts the possibility of receiving advertising impacts included within said newsletters.
We will use the information we have about the User to send them offers, promotions and recommendations about products and services that we think may be of interest to them.
Continenture and the User undertake to operate in full compliance with the Non-Consent Advertising Policy regulated in the Law of Services of the Information Society and Electronic Commerce (LSSICE). In particular, they undertake to:
• User data will be treated confidentially and hosted on secure servers that meet the requirements established by Spanish legislation on the protection of personal data.
• Not to transfer said data to any company outside Continenture, S.L.
• Do not send electronic messages not requested by the User.
• Include the word "Advertising" in the Travel Newsletter to which the User has subscribed on our Website.
• Allow the User in such shipments to unsubscribe or modify their data.
• The User allows Continenture to use said data for the provision and administration of services and communications between Continenture and the User by different means: e-mail, social platforms, telephone or messages to mobiles in its different options.
Within the Website there are links to other websites that are offered for informational purposes only to the user, over which Continenture has no control and for which it is logically not responsible. Continenture does not guarantee the information of any of these third-party websites, which have been included to understand Continenture that they may be useful to Users.
The traveler is responsible for complying with government requirements for exit, entry and other documentation. This information can be found on the website of the Spanish Ministry of Foreign Affairs. (www.mae.es). Continenture may incorporate additional specific conditions that will be stated on the Website.
User account data query operations and request for services or products through our website are carried out through a secure server. The software on that server encrypts the information you enter before transmitting it to us. (see secure site) We also have strict security procedures related to the storage and disclosure of data in order to avoid any unauthorized access to them, in accordance with the provisions of article 9 of Organic Law 15/1999, of December 13, Protection of Personal Data in force in Spain. For this reason, we will ask you to identify yourself by using your password before providing you with information regarding your personal data.
Copyrights, trademarks, software
All the contents of the Website of www.continenture.com, including contents, brands, graphics, logos, icons, buttons, images and software, are the property of Continenture or its content providers and are protected by national and international property regulations. industrial and intellectual.
The selection, compilation, arrangement, programming, design and assembly of all the content of the Website is the exclusive property of Continenture and is protected by national and international industrial and intellectual property regulations. All the software used on the Website is the property of Continenture or its software providers and is protected by national and international industrial and intellectual property laws.
Any other use of the content or photographs of the Website is strictly prohibited, including the reproduction, modification, distribution, transmission, subsequent publication, exhibition or total or partial representation of the same without the express consent of Continenture or its suppliers.
Continenture, continenture.com and other names of products, services, graphics and logos are trademarks protected by Continenture in the European Union and in other countries. The names of other products, services and companies mentioned in this document may be trademarks of their respective owners.
General information, legislation and jurisdiction
Continenture reserves the right to modify, limit or cancel these General Conditions at any time. In any case, the conditions that were in force when the client formalized the reservation, or subsequent ones if they were more favorable to the consumer's interests, will apply.
If any clause included in these general conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said clause or the part of it that is null or ineffective, the general conditions subsisting in everything else, having such provision, or the part of it that is affected, by not being placed.
Continenture reserves the right to deny or withdraw access to the Website, at any time and without prior notice to those Users who breach these General Conditions or who misuse the services and content published therein.
These General Conditions will be subject to Spanish legislation. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.